Patient Information

To Better Serve You

Advanced Healthcare Directives:

If you already have an advanced directive please bring it in so it can be attached to your medical record. You may contact our nurse case manager or your nurse to make sure this is done. If you are interested in creating advanced healthcare directives, contact your nurse.

Bill of Rights:

With respect to the Patient Bill of Rights, the hospital does have a grievance mechanism to handle complaints and/or suggestions from any patient or their representatives. If you encounter any condition that is unsatisfactory, and you wish to register a suggestion, complaint or grievance, notify the nurse in charge. A written grievance policy and procedure may be obtained from the charge nurse. If the above procedure does not resolve the problem, contact the Director of Patient Care or the Hospital Administrator. If the above steps do not resolve the problem to your satisfaction, you may file a complaint with the Department of Health, 85 East 7th Place, Suite 300, P.O. Box 64970, St. Paul, MN. 55101. The telephone number is 651-215-8702.

Discharge:

When your physician has discharged you, nursing personnel will help you prepare to leave. If you have left valuable articles with the nurses, please remember to pick them up. Also, be certain to obtain any medications you may have brought into the hospital with you. Please be sure to take all of your personal articles with you, as the hospital cannot assume responsibility for items left behind. You or a member of your family must check with the business office before you leave. When you are ready to go, you will be offered a wheelchair and escorted out by a member of the staff. Before you leave, be sure you understand your diet, medications, and other treatments ordered by your physician. Your nurse will assist in answering any questions you may have. You will be provided with a paper discharge instructions to take with you. You may request an electronic version of the discharge instructions for a fee.

Discharge Planning/ Nurse Case Management:

A discharge planner is available to assist you and your family during hospitalization. Our goal is to make the transition from community to hospital and back to community as smooth as possible. This individual is knowledgeable about community resources and can assist you in arranging home care, Meals on Wheels, adult day health center care, nursing home placement and referrals to other community services. To have our nurse case manager visit with you, please ask your doctor or nurse.

Other Services Offered at Ridgeview Sibley Medical Center:

► Home Health Care: Our Home Care Department offers home care services to clients within a 35 mile radius of Arlington. Some of the services include: home IV therapy, wound care and dressing changes, physical and occupational therapy, medication teaching and setup, nutrition education, home health aide, and homemaker services. Your specific needs, as identified by your physician, will determine who comes to your home. A registered nurse will plan and supervise your home health care and will report your progress to your physician. Contact our nurse case manager for further information.

►Hospice: Hospice programs are for those who have been diagnosed with any terminal illness. Contact our nurse case manager for more information.

►Respite Care: We offer respite to individuals and their families who need a break from their care giving roles. Our program includes meals, assistance with daily living activities such as bathing, medication administration as well as many other benefits. Contact our nurse case manager for more information.

►Skilled Swing Bed: Ridgeview Sibley Medical Center is a Medicare-certified swing bed facility. This program is available for patients who no longer need intensive hospital care but still need skilled nursing care and rehabilitation services on a daily basis – for example to recover from serious injury, illness or surgery.

►Cardiac Rehabilitation: Cardiac Rehabilitation is a combination of exercise and education for those who have had cardiac problems or recent heart surgery. Following discharge form the hospital, the program is put into effect as ordered by your physician. Participation in the program can provide you with increased cardiovascular efficiency and increased awareness about coronary artery disease, and help you monitor your exercise sessions. Contact your physician for more information.

►Physical Therapy/Occupational Therapy/Speech Therapy: Therapies are available for those patients needing rehabilitation. Your provider will order this service if needed.

►Dietary Consultation: Diet consults are available from a dietitian. Consults will provide education and recommendations on changes suggested by your provider when you leave the hospital.

It is our goal to provide outstanding patient care. Please contact us with additional questions or for more information at 507-964-2271.