Desktop Support Analyst – Temp to Hire

Sibley Medical Center (SMC) has an immediate opening for a Temp-To-Hire Desktop Support Analyst at the Arlington site. The Desktop Support Analyst will provide hands-on desktop support and maintenance for SMC computing environment, including company-standard hardware and software technologies for desktop, notebook, and system management tools. Duties also include network connectivity support, participation in projects as needed and proper utilization of an Incident and Service Request Management system for logging, tracking and communication of technical support issues.

Job Responsibilities

  • Install, support and maintain PC hardware and PC applications in a Windows XP/7 Active Directory environment.  Software includes Operating Systems, MS Office, System Management tools and various business unit software titles.
  • Maintain proper documentation to properly track the status of all service calls, to assist the helpdesk in providing prompt response to users, and report on the progress of duties related to project participation.
  • Support and participate in the continuous assessment and improvement of the quality of care and services provided.
  • Low voltage cabling

Experience Required

  • Two years experience in a technical support position providing computer support.

 Skills and Knowledge Required

  • Windows XP/7 skills and troubleshooting experience
  • System Deployment and Systems Management knowledge.  Working knowledge of Active Directory, Group Policy, Domain Services (such as Print, DHCP, DNS) and network connectivity.
  • Good verbal/written communications skills and strong interpersonal skills
  • Able to multi-task in an ever-changing environment
  • Able to work independently and resolve common anomalies

Sibley Medical Center is committed to making a positive difference in the lives of those we serve and supporting healthier communities and lifestyles. With more than 60 years of service, we have consistently shown that we are your partner in care for life.